หน้าที่ความรับผิดชอบ

Operations Management
• Ensure exceptional guest satisfaction and maintain the highest service standards.
• Develop, implement, and continually refine standard operating procedures (SOPs) across all departments.
• Oversee day-to-day operations, ensuring seamless communication between departments including front office, housekeeping, F&B, maintenance, guest services, spa, gardening and back-office.
Staff Management
• Lead recruitment efforts to build and maintain a strong, cohesive team.
• Facilitate training programs across departments to elevate service levels and introduce new offerings.
• Foster a positive, growth-oriented work environment with regular performance reviews and development plans.
• Allocate staff effectively between the two resorts based on occupancy levels and operational needs.
Guest Relations
• Proactively manage guest complaints, ensuring prompt resolution and exceeding customer expectations.
• Regularly review guest feedback to implement continuous improvements.
• Cultivate relationships with guests, in particular repeat guests, and ensure special attention to VIPs.
Facilities and Maintenance
• Conduct regular facility inspections and coordinate with maintenance departments to ensure facilities are kept in great condition, and ensure high standards of safety, cleanliness, and compliance with regulations.
• Oversee maintenance plans and coordinate with the maintenance team for timely repairs and improvements.

 

หมายเหตุ

- อัตรา : 1 อัตรา
- สัญชาติ : ไทย
- คุณสมบัติอื่น ๆ ของผู้สมัคร : Minimum 5 years of experience managing luxury resorts, with strong preference for boutique 5-star environments.