หน้าที่ความรับผิดชอบ

1. Build strong relationships with customers, creating emotional connections and overdelivering on value through targeted programs and offers
2. Create a customer development plan to continuously engage top-tier customers, ensuring repeat member rate exceeds 60%.
3. Launch special events and loyalty programs for top-tier customers, such as exclusive grand openings, VIP vouchers, movie tickets, and spa packages.
4. Manage customer service operations on Line and Facebook, ensuring timely and high-quality responses to inquiries.
5. Conduct customer surveys and monitor Net Promoter Score (NPS) to measure customer satisfaction and identify areas for improvement.
6. Lead the Sales & Operations Planning (S&OP) process, collaborating with marketing, operations, and finance teams to align sales forecasts with operational capacity.

เงินเดือน 45,000++

*คุณสมบัติผู้สมัคร*

5+ years of experience in CRM, sales, and customer engagement, preferably in the F&B or hospitality industry.
Strong understanding of customer segmentation, loyalty programs, and sales planning.
Expertise in using CRM tools, Power Bi, and social listening platforms.
Proven track record in driving customer engagement and achieving sales targets through data-driven strategies.
Excellent interpersonal skills to collaborate across departments and engage with customers across multiple channels.

 

หมายเหตุ

- อัตรา : 1 อัตรา
- สัญชาติ : ไทย