* Write clear, concise, and user-friendly copy for web and app interfaces, including notifications, error messages, feature names, etc.
* Develop and refine the company's verbal branding strategy.
* Work closely with the Product Team, Developers, and C-Level executives to ensure alignment across all levels.
* Conduct product research to improve UX Writing, focusing on user behavior and content effectiveness.
* Elevate the user experience through UX Writing and localization efforts, ensuring content meets both user and business needs.
* Ensure consistency in messaging across all platforms by creating and maintaining content guidelines.

*คุณสมบัติผู้สมัคร*

Proficient in both Thai and English, with strong written communication skills, including spelling and grammar.
TOEIC, TOEFL, or IELTS test result is required.
Strong understanding of tech, business, and design, with a passion for technology.
Passion for content creation and writing.
Experience or understanding of branding, corporate identity, and brand design.
Knowledge of design trends and guidelines for web and mobile apps, such as Apple Human Interface Guidelines and Android Material Design.
Understanding of user-centered design and UI.
Ability to analyze and make decisions based on data and reasoning.
Prior experience and a portfolio as a UX Writer is required.

In this role, you’ll craft high-quality contents, thought leadership articles, and communication messages that position Gofive as an industry authority. Working fluently in Thai and English, you’ll expertly proofread, edit, and translate content to resonate across audiences and cultures. As a key player in shaping our brand, you’ll collaborate with teams to align messaging, build trust, and drive engagement. If you’re passionate about creating educational, impactful content that informs and inspires, we’d love to hear from you.

*คุณสมบัติผู้สมัคร*

Bachelor’s degree in Journalism, Communications, or a related field.
Proven experience in copywriting, content creation, or related roles, especially in HR or Sales.
Excellent command of Thai and English, with strong grammar, proofreading, and editing skills.
Creative thinker capable of producing engaging, specialist-level content.
Familiarity with branding principles and their application in written communication.
Knowledge of SEO and content optimization is a plus.
Strong organizational skills and the ability to manage multiple projects effectively.

• Design and implement system test cases to ensure functionality and reliability.

• Record and analyze test results, providing detailed feedback to the development team.

• Develop comprehensive test cases covering both functional and non-functional aspects for each sprint to support the development team effectively.

• Report defects to the bug tracking system with clear and concise details.

• Design and execute automated tests, including UI automation using Playwright and API automation, to achieve comprehensive coverage and efficiency.

• Drive product quality by actively contributing to the design process, including UX/UI considerations, technical tasks, and user stories.

• Ensure product quality by monitoring production issues proactively and collaborating with relevant teams to implement effective solutions.

• Create performance test scripts using LoadRunner and JMeter for performance testing.

• Coordinate with developers, product owners, and product design teams in an agile methodology to resolve software errors.

• Facilitate and manage the User Acceptance Testing process.

Develop comprehensive marketing strategies across all channels, integrating customer insights, brand identity, and creative vision.
Collaborate closely with internal teams to ensure brand consistency and alignment with business goals.
Conduct research and provide actionable insights into customer behavior, market trends, and competitive landscapes to inform strategic decisions.
Create and oversee the development of compelling marketing materials, ensuring each piece aligns with its intended objective.
Measure, analyze, and report on the performance of marketing efforts across all channels, using insights to optimize future strategies.
Plan, execute, and optimize paid social media campaigns in collaboration with creative teams, ensuring high ROI and engagement.

*คุณสมบัติผู้สมัคร*

Strong analytical and data-driven decision-making skills, with the ability to interpret metrics and translate them into actionable strategies.
Excellent communication, collaboration, and presentation skills, with a proven ability to work effectively in cross-functional teams.
Strong problem-solving skills with a customer-centric approach.
Proficient in English
Familiarity with digital marketing tools, analytics platforms (e.g., Google Analytics, Meta Ads Manager), and key performance metrics.
A creative problem solver with a customer-centric mindset and an eye for detail.

• Serve as the primary point of contact for new clients, guiding them through the onboarding process and ensuring a smooth transition onto our platform.
• Provide personalized training sessions to educate clients on how to effectively use our products/services to achieve their objectives.
• Proactively identify opportunities to enhance the onboarding experience and streamline processes.
• Act as a trusted advisor to clients, offering best practices, tips, and recommendations for optimizing their usage of our platform.
• Monitor client progress during the onboarding phase, addressing any issues or concerns promptly and effectively.
• Collect feedback from clients to identify areas for improvement and inform product development initiatives.

*คุณสมบัติผู้สมัคร*

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Excellent communication skills, both verbal and written.
Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to quickly learn new technologies and convey complex information in a clear and understandable manner.
Prior experience in customer service, account management, or onboarding is preferred but not required.